User Guide

About the use of the site

Customers who use the website (https://sups.jp domain website ) provided by Kyodo International Co., Ltd. ( hereinafter referred to as "our company" ) ( hereinafter referred to as "our website" ) Please read the following carefully.
Please note that the site policy and related regulations are subject to change without notice.

Disclaimer

Although we take the utmost care in posting information on our website, we do not guarantee the accuracy and completeness of this information. In addition, the posted information is subject to change without notice.

The Company and its affiliates are not responsible for any loss directly or indirectly caused by the use of the information or content contained in the Company's website by customers.

Copyright/Trademark

All texts, illustrations, logos, photographs, videos, software, and other information posted on our website are copyrighted by us or third parties.

The use of this information ( including duplication, modification, distribution, public transmission, etc. ) is prohibited without the prior permission of the copyright holder, except for personal use and other uses permitted by copyright law.

In addition, the names of our products and services posted on our website are trademarks or registered trademarks of our company or our business partners.

Link

Posting a link to our website without our permission is not permitted in principle, regardless of whether it is for profit or non-profit. If you wish to link to this website, please contact our inquiry desk.

Kyodo International Co., Ltd. General Affairs Department
Phone number: 044-857-2021 e-mail : soumu@kyodo-inc.co.jp

1. About product order flow
This site is a B to B version (for traders) online store that mainly sells products related to the electronics industry. Please request a quote individually from the "Request a quote" form on each product page, and after the store responds to the estimate, the order will be shipped.

The flow after requesting an estimate is mainly in the following two ways.

These order formats are determined by the business negotiations after the request for quotation or the existing transaction conditions described in (2. Payment method) below.

2.Payment method
Payment methods are bank transfer and credit card. Depending on the content of the business negotiations, cash on delivery is also supported.
(Convenience store payments, electronic money, etc. are currently not supported.)

There are mainly two payment terms.

① Regular payment: If you have a transaction record with Kyodo International Co., Ltd. and have existing transaction conditions ② Advance payment: If you have no transaction record with Kyodo International Co., Ltd. and are purchasing for the first time on this site We may start.)

3.Shipping cost
Shipping: Varies depending on product size, weight, and content (breakable items, high-priced items, etc.).
Postage burden: Prepayment (store side) is the standard, but it may be cash on delivery depending on business negotiations.

4.Delivery of goods
lead time:
Most of the products on this site are arranged after receiving an order or manufactured to order, so the lead time after ordering the product varies greatly depending on each product. Therefore, we will respond in the form of an inquiry → answer each time.

Shipping method: Courier (Sagawa Express, Yamato Transport, Seino Transport, FedEx, etc.), delivery by our company

5. About returns and refunds
・In the case of "defective product / wrong product by our company", it is possible to return or cancel at our expense.
・We do not accept returns or exchanges due to customer convenience.
・If there is an accident such as damage during delivery, please contact us.
・Return period: If you receive a defective product, please contact us within 7 days after the product arrives.

6. Receipts and statements of delivery We will attach the "statement of delivery, invoice, receipt...issued by Kyodo International Co., Ltd." to the product, or send it by e-mail first. The billing address is listed on the invoice, so please make the payment to that address.
Receipts are not issued, but we can accommodate each request.

7.Regarding membership registration

By registering as a member, you have the following benefits.

・There is no need to enter member information (company name, department name, name, contact information, etc.) each time.
・You can edit the shipping address and billing address.
・You can check your order history.
・Some products can be purchased at member prices.
・ You can use campaigns and special sales plans for members only.

<Inquiries about online shopping>
Kyodo International Co., Ltd. Electronics Department
Phone number: 044-852-7575 e-mail: support@sups.jp

8. Security

Information Security Basic Policy We have responded to customer needs with a core business centered on four different industries: electronics, machinery, food, and life science. In the future, in order to provide products and services that satisfy our customers, we will protect information assets in the advanced information society from threats such as accidents, disasters, and crimes. stipulates and serves as a guideline for our information security efforts.

1. Establishment of internal system and information security policy The Company shall establish the necessary management system to maintain and improve security, and establish the necessary information security measures as formal internal rules.

2. Responsibility for Leadership and Continual Improvement We will lead the appropriate management of our company's and our customers' information assets by complying with this policy.

3. Observance of Laws and Contractual Requirements Our employees will comply with laws, regulations, norms and contractual security requirements with customers related to information assets used in business activities.

4. Employee Efforts Our employees acquire the knowledge and skills required to maintain and improve information security, and ensure their commitment to information security.

5. Responding to Violations and Accidents We have established a system to respond to violations and information security incidents related to laws, regulations, norms, and contracts with customers related to information security, and reduce the impact of violations and accidents. To do.

April 1, 2019 Kyodo International Co., Ltd. President and CEO Kenshin Ikeda

<Inquiries about information security>
Kyodo International Co., Ltd. General Affairs Department Phone number: 044-857-2021 e-mail: soumu@kyodo-inc.co.jp

9.Usage environment
We recommend using the latest browsers such as Google Chrome and Microsoft Edge. Depending on the browser you use, the site may not be displayed or used properly.

10. Email

Notification email:
We will send you an email with information about your order and delivery.

shopping related
Notice of completion of order reception: Automatically delivered at the same time as the order is completed.
Notification of shipment of ordered products: Notification of shipment of ordered products.

Member registration related
Notice of provisional registration: We will notify you of the completion of provisional registration of the member.
Notification of completion of registration: Notification of completion of member registration.
Notification of member information change: Notification of completion of member registration details change.
Guidance on withdrawal: Please contact the shop

Regarding e-mail services such as e-mail magazines:
We will send you an e-mail magazine that informs you of the latest information and deals on "Mitsuru Garage SUPS", as well as e-mails that guide you to products related to the products you have purchased.
You can freely register or stop at any time.
*Please note that we may stop the distribution if the transmission error continues several times and we cannot send it to the registered e-mail address.